Protect the privacy of your guests: Ensure RGPD compliance in your hotel establishment.
What is RGPD and why is it important for hotels?
Visit General Data Protection Regulation (GDPR) is European Union legislation that came into force on May 25, 2018. It aims to strengthen and unify the protection of EU residents' personal data. Hotels, as organizations that regularly process sensitive personal data, must understanding and complying with the RGPD principles to ensure the confidentiality and security of their customers' information.
Visit main principles of the RGPD for hotels
Informed consent Hotels must obtain the explicit customer consent to collect, process and store their personal data. Customers must be informed of the specific purposes for which their data is collected and must have the possibility of withdrawing it at any time.
Transparency and information Hotels must provide clear and concise information on how personal data is collected, used and stored. This can be achieved through a privacy policy that is easily accessible on the hotel's website and at the time of booking.
Data security Hotels must implement appropriate security measures to protect personal data against unauthorized access, loss or disclosure. This includes the use of firewalls, data encryption, strong passwords and strict management of access to sensitive information.
Individual rights : The RGPD grants customers extensive rights over their personal data, including the right to access, rectify, delete, limit or object to the processing of their information. Hotels must be able to respond to customer requests within an appropriate timeframe.
Examples of measures to ensure RGPD compliance in hotel establishments.
Update privacy policy : Review and update your privacy policy to ensure it complies with RGPD requirements. Include the necessary information on the collection, use, storage and sharing of customers' personal data.
Minimum data collection : Limit the collection of personal data information strictly necessary to provide the services requested by customers. Avoid collecting sensitive or excessive information that is not relevant to the booking and stay.
Data security Enhance data security by using encryption protocols, firewalls and physical security measures to protect electronically and physically stored information.
Consent management : Set up a clear process for obtaining customer consent and record consent given. Ensure that customers can easily withdraw their consent at any time.
Staff training Raising awareness and train your staff in the principles of the RGPDWe also provide information on data security measures and procedures to be followed in the event of a customer request concerning personal data.
In a nutshell
Ensuring compliance with the RGPD is essential for hotel establishments to protect their guests' privacy and build trust in their business. By adopting the key principles of the RGPD and implementing the appropriate measures, hotels can protect their guests' personal data while complying with current laws and regulations.
