ITEM 1 - Scope of application

The purpose of these General Terms and Conditions of Sale is to define the conditions under which
MY DATA SOLUTION, hereinafter referred to as "MDS" or "the Service Provider", provides its customers with
Professional customers, hereinafter referred to as "the Customer" or "the Organization", upon request,
services such as audits, diagnostics, implementation support, etc.
RGPD compliance, outsourced DPO, DPO coaching, training, supplier
Software (hereinafter "the Services").
They apply, without restriction or reservation, to all Services rendered by the Service Provider.
to customers in the same category, regardless of any clauses that may appear on the
customer's documents, and in particular its general terms and conditions of purchase.
Any order for Services implies the Customer's acceptance of these terms and conditions.
Terms and Conditions of Sale. The Service Provider is entitled to make any modifications to these Terms and Conditions.
that he finds useful.
In accordance with current regulations, the Service Provider reserves the right to derogate from
certain clauses of these General Terms and Conditions of Sale, depending on the negotiations
carried out with the Customer, and recorded in the Contract, if any, signed between the Parties.
Any other non-contractual document, such as catalogs, prospectuses, advertisements, notices,
are for information purposes only, not contractual, and may therefore be revised at any time.
at any time.

ARTICLE 2 - Controls

2-1 Formalizing the order
Sales of Services are only complete once MDS has drawn up a Proposal.
including a detailed estimate, and duly accepted by the Customer.
The taking into account of the order and the acceptance of this one, is confirmed by the sending of one
return acceptance e-mail from MDS, to be saved for internal tracking by the customer.
Where appropriate, and depending on the type of Services sold, a specific contract may also be drawn up.
be settled between the Parties.
Should there be any contradictions between the Support Proposal, the Contract, and the
these GTC, the provisions of the contract shall prevail in order of priority,
then the provisions of the Proposal, and finally the provisions of the GCS.
The data recorded in the MDS computer system constitutes the proof of
all transactions concluded with the Customer.
2-2 Order modification
If the Customer modifies the order, the Service Provider will be released from the deadlines.
initially agreed for its execution.
Any changes to the order requested by the Customer will not be taken into account.
account, within the limits of the Service Provider's possibilities, only if they are notified in writing, 15
(fifteen) days at least before the date scheduled for the provision of the Services ordered, and
after signature by the Customer of a new purchase order, and possible adjustment of the price.
2-3 Cancellation of the order before the Services begin
Each support proposal, duly validated by the customer, is binding on him/her.
firm and definitive.
The Customer is a professional contracting within the framework and for the needs of his profession,
there is no need to apply the right of withdrawal provided for in the French Consumer Code.
Nevertheless, should the Customer, despite these provisions, still wish to cancel his
order, it will be obliged to compensate MDS under the following conditions:
– If a sum is paid when the order is placed, this sum will be automatically acquired by the customer.
by MDS, and will not give rise to any reimbursement.
– If no sum has been paid at the time of order, a sum corresponding to 40%
of the total price excluding VAT of the Services ordered, will be acquired by MDS, and invoiced to the customer.
Customer.
2-4 Termination of the order during performance of the Services
Any cancellation of the order during the performance of the Services will immediately render the order null and void.
the entire outstanding price is due.
Similarly, a suspension of Services at the sole initiative of the Customer, for a period of
more than 60 calendar days, and not justified by force majeure or misconduct.
MDS will be deemed to have terminated the order within the meaning of the
previous provisions.

ARTICLE 3 - Price - Price reduction3

3-1 Prices
The price of the Services is set according to the terms of the quotation drawn up by the Service Provider in the body of the
Support proposal given to the customer.
This price is based on the Service Provider's rates in effect on the date the Order is placed. It
is shown exclusive of VAT. VAT, if applicable, is the current rate.
This price is calculated on the basis of the "Unit Price" of the Services sold, as indicated in the quotation,
(understood as the hourly rate), and the "Quantity" sold (understood as the number of units sold).
hours estimated for the performance of the Services precisely described in the quotation, i.e. Volume
time).
All rates will be indexed on 1er January of each year on the Syntec index.
3-2 Discounting and rebates
The customer may benefit from price reductions, discounts and rebates, depending on the
number, at a single time and place, and frequency, of Services ordered, or of
the regularity of its orders for Services, under the conditions and according to the procedures described above
at the Provider's rates.

ARTICLE 4 – Terms of payment 

4-1 Payment terms
The payment of a so-called "deposit", corresponding to 40 % of the total price of the
Services ordered, is required at the time the order is placed, and paid no later than 8
(eight) days from signature of the support proposal.
Unless the Parties expressly agree otherwise in writing, the Services ordered shall not
will be able to start before this sum is paid.
The outstanding balance is payable each month, as soon as the first steps have been taken.
per MDS, according to the following formula
(Time spent performing the ordered Services X hourly rate fixed in the estimate) - (40%
deposit)
As a result, the customer may be required to pay the deposit in the same month.
required when the order is placed, as well as the price of the services provided by MDS.
in the course of that month, at a cost obviously reduced by the deposit already paid (see
example1.).
A statement of the work carried out and the time spent on each,
with an invoice, will be sent to the customer every month until the balance is settled.
balance.
Any hour started is payable by the Organism. For services shared by several
companies will be billed for a proportion of the time spent if
necessary.
All Services performed in a month are invoiced. on the 21st of each month.
Invoices sent to the Customer must be paid within a maximum of 30 days to
upon receipt, by bank transfer or direct debit to the bank account of
MDS. Rejected direct debits must be rectified as soon as possible.
No discount will be applied in the event of payment before the payment date shown on the invoice.
the invoice, or within a period shorter than that specified in these GCS.
4-2 Specific payment terms for Software Services
The Customer may subscribe to software solutions offered by MDS. In such
In such cases, the full price specified in the quotation is payable in cash on signature of the proposal.
or by monthly instalments over the duration of the contract agreed between the
Parties. Payment terms are otherwise identical to those set out above.
4-3 Late payment penalties-Lump-sum compensation for collection costs
If the sums owed by the Customer are not paid to the Service Provider within the due
penalties will be due and payable by the customer on the day following the due date.
on the invoice sent to the customer.
These penalties will be calculated on the basis of an interest rate equal to ECB rate at its
the most recent refinancing operation (REFI rate), plus 10 percentage points.
percentage, and will be notified by prior formal notice to the customer.
1 Example: A Services order validated on 1er January 2022 at a total price of 6,000 euros, i.e. a price of
150 for a Quantity of hours sold of 40 hours.
Down payment of 40%: 2,400 euros
On January 21, 2022, if the Service Provider has completed 20 hours of work since the contract was signed, the Customer will receive
an invoice for a price of :
Price to pay = (20 X 150) - (40% deposit) = 3,000 -1,200 euros = 1,800 euros to pay
In the event of late payment, all sums due shall become immediately payable.
due to the Service Provider by the Customer, without prejudice to any other action that the Service Provider may take.
in this respect against the Customer.
In addition, in the event of late payment as defined above, the customer will owe a penalty of
40 euros for collection costs, ipso jure and without further notice.
prior notice.
Any bank rejection charges will be borne by the Organization.
4-4 Suspension of mission in the event of non-payment
In the event of non-compliance with the above terms and conditions of payment, the
The Service Provider shall not be obliged to provide the Services ordered by the Customer,
and may notify him of the suspension of his mission.
This suspension will take place following :
– (1) The transmission to the Customer of an initial simple e-mail informing him of the non-compliance
payment obligations ;
– (2) If no payment is received within 8 days of the date of this e-mail, a
reminding him of this clause, will be sent by e-mail to
Customer ;
– (3) If payment is not received within a further 8 days from the date of
this second email, the customer will receive a formal notice to pay by email.
with acknowledgement of receipt and reading ;
– (4) Notification of the suspension of the mission will then be sent by e-mail to
with acknowledgement of receipt and delivery of the reading to the Customer, who would not have proceeded to the payment.
payment, within 8 days of the formal notice referred to in (3).
This suspension will be lifted and the Service Provider's mission will resume the day after the
payment made by the Customer. The deadlines initially agreed for the supply of the
time of the suspension, without any liability on the part of the
Service provider.
The Service Provider may not be held liable during this period for any
cause whatsoever.
However, in the event of persistent non-payment, the Service Provider reserves the right to
cancel the order agreed with the Customer to the Customer's exclusive detriment, or
cancel any discounts granted to the latter.
In the event of such termination, the amounts due for the provision of the Services, for the
period remaining until the initially scheduled expiry date, shall become immediately and
payable in full.
The customer will retain all deliverables already delivered, and where applicable an extraction of the
software content to which it has subscribed.
4-5 No compensation
Except with the express prior written agreement of the Service Provider, and provided that the receivables and debts
are certain, liquid and due, no compensation may be set off against
validly made by the customer between any penalties for late delivery and any
supply of Services ordered or not in conformity with the order, on the one hand, and the
sums owed by the Customer to the Service Provider for the purchase of said Services, on the other hand.

ARTICLE 5 - Provision of Services

5-1 Obligations of the Service Provider
The service provider's commitments constitute a reinforced obligation of means, at the end of
from which the services will be performed in strict compliance with professional rules
in accordance with the conditions of the contractual stipulations.
The Service Provider is thus obliged to provide the Services as precisely described.
in the Scope of the Support Proposal, and where applicable in the Contract
concluded between the Parties.
The Service Provider will assign to the performance of the services professionals with the necessary
skills required to carry out the work in accordance with its quality standards.
It should be noted that any service requested by the Customer and located outside the Perimeter of
the Support Proposal and, where applicable, the Contract, will be considered "out of scope",
and will be invoiced additionally, unless the Customer objects.
The Service Provider will also endeavour, without obligation of result, to provide the Services
ordered, within the timeframe specified in the accompanying Proposal, and within the
duration of the Contract.
The volume of time, identified in the quotation by the term "Quantity", should be clearly distinguished from the
The "Term" of the Contract, which is the subject of a specific clause, is a estimated timein the
to the extent that it cannot take into account the hazards associated with the provision of the Services,
independent of MDS, in particular with regard to the Customer's needs and requirements.
Therefore, in the event that the time volume sold is fully consumed, but that
the Services ordered are not completed, a Matrix of remaining actions will be drawn up.
carried out by MDS beforehand, as well as the costing of the additional time required to
completion of the Services, and a "time" amendment will be proposed to the Customer.

If the Customer refuses to complete this amendment in time, MDS will be released from all liability.
of its contractual commitments in terms of actions to be carried out, the Services sold must
then be considered, by express agreement between the Parties, as fully performed.
On the other hand, should the volume of time sold not be entirely
consumed, but the "Term" of the contract has expired, an extension of the Contract is possible.
will then be formalized between the Parties.
If the Customer refuses this extension, even though it is absolutely necessary for the
consumption of the remaining time volume, this refusal should be considered as a breach of the
order within the meaning of article 2-4 above, and will produce the same effects.
5-2 Customer obligations
In order to facilitate the proper execution of the services, the Customer undertakes :
- to provide the Service Provider with complete, accurate and up-to-date information and documents, and in a timely manner.
without the latter being obliged to check its completeness,
accuracy or updating ;
- to be particularly diligent with regard to requests from the Service Provider to transmit
information or documents essential to the performance of its mission;
- make decisions on time and obtain hierarchical approvals
required ;
- designate a correspondent with decision-making authority ;
- to ensure that key contacts and the correspondent are available at all times.
throughout the performance of the services;
- to inform the Service Provider directly of any difficulties relating to the performance of the
services ;
If the Customer should fail to meet its obligations, thereby causing a delay in the
the performance of the Services by the Service Provider, resulting in an overrun of the time
the validated quotation (quantity), it will be obliged to pay the Service Provider in addition to the initial price
contractually agreed, all overtime worked, at a rate of 145
euros excl. tax per hour.
This additional invoicing will be due in particular in the following cases: no
limited list:
– If the Service Provider has to remind the Customer who has not diligently transmitted
and within a reasonable timeframe the information and documents requested by the Service Provider,
and that these elements are still not communicated to the Service Provider after a period
EIGHT (8) days from the date of this reminder;
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– If the Service Provider is required to work on documents transmitted by the Customer which are
incomplete, inaccurate, or out-of-date, thereby obliging the
Service Provider to take over all or part of its audit of said documents, or even its
recommendations or deliverables.
5-3 Service provider personnel
By virtue of the hierarchical and disciplinary authority he exercises exclusively over his
personnel, the latter will remain under the effective control of the Service Provider for the entire duration of the contract.
performance.
In the event of intervention on the Customer's premises, the Service Provider undertakes to comply with the following conditions
health and safety obligations, the content of which the Customer will provide,
provided that its employees are afforded the same protection as that afforded by the law.
granted to the provider's employees.
The service provider guarantees the regularity of the situation of its personnel with regard to articles
L. 1221-10 et seq. and L. 3243-1 et seq. of the French Labor Code. The service provider certifies, in
comply with the provisions of articles L. 8221-1 and L. 8221-2 of the French Labour Code.
the fight against undeclared work, as well as with the provisions of Book III,
Title IV of the Labor Code.
For the duration of the services and for a period of one year after its completion, the
Customer undertakes not to solicit directly or indirectly, or attempt to solicit (or
help any other person to solicit or attempt to poach), any
a member of the Service Provider's staff, with whom the Service Provider has had contact in the course of carrying out the contract.
benefits.
In the event of breach, the Customer shall owe the Service Provider a penalty clause,
an indemnity equal to one year's last gross remuneration for the person concerned.
debauched.
5-4 Location of Services
The Services will be provided at the location specified on the order form.
Any visit by the Service Provider to the Customer's premises will result in a time deduction.
by the Service Provider and invoicing of the Customer for the number of hours actually spent.
on the customer's premises.
Travel to the customer's premises must be planned for appointments of at least two hours.
minimum 3 hours.
In the event that the Customer has to cancel a work appointment scheduled on its premises
with the Service Provider, less than 72 hours before its dateit will be obliged to pay the Service Provider
a lump-sum indemnity of 500 euros excluding VATcorresponding to half a day's work for the Service Provider.
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In the event of a change of location :
Services may be provided at any other location designated by the Customer, under the following conditions
provided that it informs the Service Provider 15 (fifteen) days prior to the date on which the
the service is planned.
Similarly, in the event of a specific request from the Customer concerning the conditions of supply
of the Services, duly accepted in writing by the Service Provider, the related costs will be the subject of a
specific additional invoicing, on the basis of a quotation accepted in advance by the Customer.
In this respect, any travel by the Service Provider beyond 100 km from his usual place of work,
will be entirely at the customer's expense (petrol, various transport costs, tickets, etc.).
plane, train, car rental, hotel night(s)...).
5-5 Acceptance - Reservations - Complaints
In the absence of reservations or complaints expressly made by the Customer at the time of delivery
of the Services, they will be deemed to conform to the order in terms of quantity and quality.
In the context of RGPD support, acceptance means handing over the deliverables
in the Accompanying Proposal, with each deliverable subject to its own specific
reception desk.
A deliverable shall therefore be deemed to have been accepted for the purposes of these terms and conditions when it
is made available to the customer in its final version, and duly validated by him.
Under penalty of foreclosure, the Customer shall have a period of 30 (thirty) days from the date of
receipt of the Services, to express any reservations or complaints by e-mail, with all
the relevant receipts from the Service Provider.
No claim will be validly accepted if these conditions are not met.
formalities and deadlines by the Customer.
The Service Provider will refund the customer or rectify the situation (where possible) as soon as possible.
and at its expense, in accordance with the appropriate terms and conditions agreed by the Customer, the Services
whose lack of conformity has been duly proven by the Customer and acknowledged by the
Service provider.
ARTICLE 6 – Liability of the Service Provider - Exclusion of liability

6-1 Liability conditions
The Service Provider may only be held liable in the event of fault, negligence or breach of contract.
negligence, and is limited to direct damages.
The Service Provider is not liable to its insurers or for consequential damages or loss of profit.
gain or loss of opportunity or expected profit.
In the same way, and except for a specific guarantee granted by the Service Provider, the following is expressly stipulated
in writing, it is not liable for the financial consequences of actions brought by third parties against it.
against the Customer.
In any event, and unless otherwise agreed by the Parties, the Customer agrees that whatever
the legal basis of the claim, and the procedure followed to bring it to a successful conclusion,
the number of shares, or parties to the disputes, the potential liability of MDS in respect of
the non-performance of its Mission, or in any way related to such performance, shall be limited to one
amount not exceeding the sum paid by the Organization over the term of the contract.
The customer is also expressly informed that he/she must in all cases declare to the
Service Provider, in writing, of the existence of any event likely to give rise to liability on its part.
a maximum of 30 (thirty) days from the date of discovery, under penalty of
foreclosure of any action against it relating thereto.
6-2 Exclusions
The Service Provider cannot be held liable in the following cases:
– In the event of failure by the Organizer to comply with its obligations under
of the present ;
– As a result of a failure or deficiency of a service whose provision is not
nor to any of its subcontractors;
In this respect, MDS cannot be held responsible for any problems that may arise during the course of a project.
related to the use of the Customer's hardware and computer network, nor any
any resulting loss of data. Where applicable, the Customer shall protect himself against
these risks by creating a duplicate copy of all documents, files and
supports.
– For facts and/or data outside the scope of the Proposal
and/or are not an extension of it;
– If the results, documents or deliverables transmitted by MDS are to be used for a specific purpose, the following conditions must be met
or in a context different from the one in which it intervened, of implementation
of MDS recommendations, or failure to take into account all or part of the
part of the said recommendations, or failure to take into account the reservations of
MDS, who may then, if he or she deems it necessary, send a letter of discharge to the
Customer.
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– In the event of damage resulting from data processing not audited by MDS.
In addition, any omission by the Customer, whether intentional or negligent, of any
necessary for the proper performance of the MDS Mission, exonerates the service provider from
any liability arising therefrom.
The same applies in the event of incomplete, inaccurate or untimely information.
transmitted by the Organization and processed by MDS.

ARTICLE 7 - Confidentiality

Each party undertakes not to divulge any confidential information received from
the other party.
Confidential information includes information of any kind, visual or otherwise.
in any medium whatsoever, relating to the structure, organization, business
internal policies, projects and personnel of each party.
In this respect, the parties undertake to respect the confidentiality of information and data,
know-how documents of any kind (technical, commercial, strategic, etc.),
financial...), exchanged for the execution of the contract concluded between the Parties, throughout its
duration and for a period of 10 (ten) years from its expiry, or from its last
renewal.
The Parties shall take all necessary measures to prevent the disclosure of such information.
information to third parties, with the same care as that taken to safeguard their own
confidential information. They undertake to limit and supervise the disclosure of
this information, for the purposes of the contract, among their staff and advisors
for which they vouch for compliance with the present clause.
Any confidential information disclosed will remain the property of the Party that transmitted it,
which may request the return of any media used for its transmission (as well as any
copy or reproduction), without delay and on first request.
The above obligations and restrictions do not apply:
– confidential information that is in the public domain, or has been
freely acquired before the start of the service;
– are or become known other than as a result of a breach of the present
article ;
– are or become known through other sources not bound by a restriction of
disclosure ;
– must be communicated by virtue of a legal or professional obligation, or
at the request of any judicial or regulatory authority empowered to require
disclosure of confidential information ;
– the information contained in the Deliverables.
Subject to its confidentiality obligations, the Service Provider reserves the right to
perform services for companies competing with the customer's.

ARTICLE 8 - Intellectual property rights

The Customer becomes the owner of the Deliverables and Results supplied by the Service Provider as and when they are delivered.
as they are completed. To meet the requirements of the French Property Code
intellectual property, the Service Provider transfers to the Customer, on an exclusive and final basis, with
all associated warranties in fact and in law, all exploitation rights on the
results of services for its own needs and those of beneficiaries, and in particular
for the purposes of carrying out its project, with the exception of any right to commercialize
Deliverables and Service Results.
The tools and methods used by the Service Provider in the performance of the contract
remain its exclusive property.

ARTICLE 9 - Protection of personal data

The Parties undertake to comply with current regulations applicable to the protection of personal data.
personal data and, in particular, the provisions of Law 78-17 of January 6, 1978 on the protection of personal data.
informatique, aux fichiers et aux libertés, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council.
European Parliament and Council of Europe of April 27, 2016, applicable on May 25, 2018
(RGPD).
MDS also informs the Customer that data concerning him/her, collected during the
are essential to the formalization of the contractual relationship.
This data is processed by MDS, in its capacity as Data Controller, for the following purposes
commercial relationship management, and accounting management. The legal basis of
processing of customer data is for contractual or pre-contractual purposes
concerning the management of the commercial relationship, and compliance with a legal obligation
concerning accounting management. The following may receive personal data
personnel of MDS, as well as the authorized personnel of service providers.
to whom it may call for the performance of the contract, and who meet the requirements of the contract.
requirements of article 28 of the RGPD.
None of the data is transferred outside the European Union.
MDS keeps the data for the duration of the contractual relationship. After completion of the
contract, the data may also be stored in an intermediate archive for the purpose of
to meet accounting or tax obligations or for evidentiary purposes in the case of
within the applicable limitation period.
In accordance with current regulations, the customer is informed that he/she may access his/her
or request their deletion. He or she also has the right to object to the use of his or her data, to request that it be deleted or to request that it be deleted.
a right to rectification, a right to limit the processing of his or her data, a right to the protection of his or her personal data.
portability of their data, as well as the right to define directives concerning the fate of their data.
personal data after his death.
To this end, they can contact the MDS DPO by e-mail: dpo@mydatasolution.fr
All requests must specify the reason for the request and the order reference. I the
Customer considers, after having contacted MDS, that its Data-processing and Freedoms rights are not respected.
complaints directly on the CNIL website at the following address
CNIL or by post to CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

ARTICLE 10 - Force majeure

The Parties shall not be liable for any failure to perform or delay in performance of the
performance of any of their obligations as described herein,
force majeure, as defined in article 1218 of the French Civil Code (and notably
cyclonic conditions, impassable roads making it impossible for the service provider to
to come to the customer's premises).
The party noting the event must immediately inform the other party of its inability to do so.
due to the occurrence of a case of force majeure, and the impossibility of performing its
benefit.
In the case of the Service Provider, it may offer to perform its services at
distance (by e-mail, telephone, videoconference).
The suspension of obligations shall under no circumstances be a cause of liability for
non-performance of the obligation in question, nor result in the payment of damages or interest.
late payment penalties.
In principle, performance of the obligation is suspended for the duration of the force majeure.
if it is temporary and does not exceed 30 days.
During this suspension, the parties agree that the costs incurred by the situation
will be divided in half.
As soon as the cause of the suspension of their mutual obligations has disappeared, the parties
will make every effort to resume normal operations as quickly as possible.
their contractual obligations. To this end, the prevented party will notify the other party of the resumption of the contract.
of its obligation, by registered letter with acknowledgement of receipt or by e-mail
with acknowledgement of receipt and reading.
If the force majeure event lasts for more than thirty (30) days from the date of
the contract between the Service Provider and its Customer may be terminated by the Service Provider.
by the most diligent party, without either party being able to claim the granting of
damages.
This cancellation will take effect on the date of receipt of the registered letter with acknowledgement of receipt.
of receipt denouncing the said contract.

ARTICLE 11 - Insurance and liability

The Service Provider declares that it holds an insurance policy covering its civil liability.
for the entire duration of the contract, for any damage which the customer may suffer.
ask for compensation.
The Service Provider undertakes to provide the customer with a copy of the said policies and of the
payment of related premiums at the customer's request.
In addition, the Service Provider, in its capacity as employer, handles the administrative, accounting
of its employees involved in the performance of the Services, and shall moreover
in particular to fulfill its obligations under the provisions of the
labor law. It complies with all legal and regulatory provisions relating to
the fight against undeclared work, and may provide the customer with all documents and
proof of this.

ARTICLE 12 - Independence of the Parties

The contractual relationship between the Parties may under no circumstances be considered as
resulting in the formation of a joint venture or de facto partnership between the
Parties, nor as an agreement conferring on one of the Parties the status of employee, director or manager.
legal representative, or commercial agent, or more generally as a contractor of interest
of the other Party.
It is expressly agreed that each of the Parties acts exclusively in its own name and on its own behalf.
its account independently and without subordination. Each of the Parties agrees not to
to represent the other in any way whatsoever, unless expressly authorized in writing.
or.

ARTICLE 13 - Partial non-validation

If one or more stipulations of these general terms and conditions are held to be unenforceable
valid or declared as such in application of a law, regulation or decision
of a competent court, the other stipulations shall retain all their force and effect.
their reach.

ARTICLE 14 - Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party to
any of the obligations referred to in these general terms and conditions shall not be
be interpreted for the future as a waiver of the obligation in question.

ARTICLE 15 - Title

In the event of difficulty of interpretation between any of the titles appearing at the top of the
clauses, and any of the clauses, the securities will be declared non-existent.

ARTICLE 16 - Disputes - Attempt at prior mediation - time limit for foreclosure

All disputes concerning the application of these general terms and conditions of sale and of the
contracts concluded between the parties, concerning their interpretation, validity and performance,
their resolution, consequences and follow-up, will be submitted to the competent courts.
under ordinary law.

ARTICLE 17 - Language of the contract - Applicable law

By express agreement between the parties, these General Terms and Conditions of Sale and the
The resulting purchase and sale transactions are governed by French law.
They are written in French. If they are translated into one or more languages
In the event of a dispute, the French text shall prevail.

ARTICLE 18 - Customer acceptance

These General Terms and Conditions of Sale are expressly approved and accepted by the
Customer, who declares and acknowledges full knowledge thereof.